PROVN TERMS OF SERVICE
Recidol LLC, a Wyoming limited liability company, d/b/a Provn
Effective Date: August 8, 2026 | Version 1.3
IMPORTANT MEDICAL AND LEGAL NOTICE
Provn is a digital health platform operated by Recidol LLC. Recidol does not practice medicine, make clinical decisions, or dispense prescription medications. Medical care is provided by independent licensed healthcare professionals, and pharmacy services are provided by independent licensed pharmacies. The Services are not appropriate for every condition and do not replace emergency or in-person care when needed. If you are experiencing a medical emergency, call 911 or seek immediate emergency care.
These Terms include recurring-billing terms, communications provisions, warranty disclaimers, liability limitations, and an agreement to resolve most disputes with Recidol through binding individual arbitration, to the extent enforceable under applicable law.
1. Acceptance of These Terms
These Terms of Service (“Terms”) are a legally binding agreement between you and Recidol LLC (“Recidol,” “Provn,” “Company,” “we,” “us,” or “our”) governing your access to and use of the Sites and Services.
By accessing or using the Sites or Services, creating an account, submitting a questionnaire, purchasing or enrolling in a treatment plan, clicking or checking a box indicating acceptance, clicking a button that states you agree to these Terms, or otherwise manifesting assent, you acknowledge that you have read, understood, and agree to these Terms. Your electronic acceptance constitutes your electronic signature to these Terms. If you do not agree, do not use the Sites or Services.
Your use of clinical services may also be subject to an Asynchronous Telemedicine and Communications Consent, the applicable provider Notice of Privacy Practices, and other clinical disclosures. Telephone, text-message, and other communications are governed by Sections 15 and 16 and may also be subject to separate SMS Terms & Conditions or program-specific disclosures. Our collection and use of personal information in our own capacity are described in the Provn Privacy Policy. The Return Policy governs eligible refunds and returns. Each of these documents is incorporated by reference to the extent it governs the applicable subject matter.
2. About Provn; Definitions
“Provn” is a brand operated by Recidol LLC, a Wyoming limited liability company. Recidol owns or operates provnrx.com and related webpages, portals, applications, interfaces, and technology made available under the Provn brand (collectively, the “Sites”).
“Services” means the technology, administrative, communications, payment, coordination, educational, and related services made available through the Sites, including account and questionnaire tools; administrative and customer support; payment and fulfillment coordination; communications technology; access to independent healthcare professionals; and coordination with pharmacies, laboratories, and other service providers.
“Healthcare Providers” means the independent licensed healthcare professionals and professional entities providing clinical services through the platform. Beluga Health, P.A. is currently a professional entity providing clinical services through the Provn platform. “Pharmacy” or “Pharmacies” means independent licensed pharmacies that may receive and fulfill prescriptions, including The Pharmacy Hub or another participating pharmacy where applicable. Bask Health Inc. currently provides telehealth technology and administrative support. Providers, pharmacies, technology vendors, and other service providers may change over time.
“User,” “you,” and “your” mean the individual accessing or using the Sites or Services.
3. Nature of the Services
Recidol operates a technology platform and provides non-clinical administrative and support services. Recidol is not a medical group, pharmacy, laboratory, insurer, or manufacturer of prescription medication.
Clinical services are provided solely by independent Healthcare Providers exercising their own professional judgment. Pharmacy services are provided solely by independent Pharmacies. The availability of any provider, pharmacy, medication, laboratory, product, feature, or treatment option may change and may vary by state and individual eligibility.
4. Availability and Eligibility
The Services are available only in jurisdictions where the applicable Service may lawfully be offered. To use Services that require an account or clinical evaluation, you must be at least eighteen (18) years old or the age of majority in your jurisdiction, whichever is greater; have legal capacity to enter into these Terms; be physically located in a jurisdiction where the applicable Service is available when clinical care is rendered; provide accurate information; and comply with these Terms and applicable law.
Meeting these criteria does not guarantee access to any clinical service, prescription, medication, or treatment. Healthcare Providers may establish additional eligibility requirements and may decline, modify, suspend, or discontinue treatment in their independent professional judgment or as required by law.
5. Technology Requirements
You are responsible for compatible devices, internet access, software, telephone service, email access, and other technology needed to use the Sites and Services. Carrier, data, internet, and third-party charges may apply. We do not guarantee that all features will work on every device, browser, operating system, network, or configuration.
6. Emergency and Urgent Medical Conditions
The Sites and Services are not designed or staffed for medical emergencies. Messages sent through the Sites, email, text, voicemail, or other asynchronous channels may not be reviewed immediately or monitored continuously.
If you believe you may be experiencing a medical emergency, including severe chest pain, difficulty breathing, severe allergic reaction, loss of consciousness, stroke symptoms, severe bleeding, suicidal thoughts or behavior, or another potentially life-threatening condition, call 911 or seek immediate emergency medical attention.
7. Recidol Does Not Practice Medicine
Recidol does not diagnose conditions, prescribe medication, select treatment, determine dosage, provide medical advice, or otherwise practice medicine. No physician-patient or other clinical relationship is created between you and Recidol or any marketing, administrative, or customer-support representative.
Any provider-patient relationship exists solely between you and the applicable Healthcare Provider. Healthcare Providers are responsible for clinical evaluation, diagnosis, treatment recommendations, prescribing, follow-up, and other professional services. Neither Recidol nor its non-clinical personnel directs or controls a Healthcare Provider’s professional judgment.
8. Telehealth and Asynchronous Care
Telehealth uses electronic communications and information technology to provide healthcare when you and a Healthcare Provider are in different locations. It may include secure questionnaires, portal messages, photographs, video, audio, telephone, email, text message, electronic health records, laboratory information, and data from connected devices.
Asynchronous telehealth, sometimes called store-and-forward telehealth, does not require you and the Healthcare Provider to interact at the same time. You submit information for later review. A Healthcare Provider may request additional information, recommend a live visit or in-person evaluation, or determine that telehealth is not appropriate.
Potential benefits include convenience, access, faster communication, care coordination, and reduced travel. Material limitations and risks include incomplete information, the lack of a hands-on examination, image or data quality, delayed review, technology failures, communication interruptions, and security risks inherent in electronic systems. A Healthcare Provider may be unable to identify a condition that could have been detected in person. No electronic communication method can be guaranteed completely secure.
Prescriptions, laboratory orders, diagnoses, treatment, and specific outcomes are never guaranteed. They depend on clinical judgment, applicable law, your physical location, and the completeness and accuracy of your information.
Any separate Asynchronous Telemedicine and Communications Consent presented to you is part of your agreement for telehealth services. You may withdraw telehealth consent as permitted by law, subject to services already provided, clinical record obligations, and actions reasonably necessary for safety or continuity of care. Withdrawing consent may limit the Services available to you.
9. Your Health and Care Responsibilities
· Provide complete, current, and accurate identity, contact, location, payment, shipping, medical-history, symptom, medication, supplement, allergy, pregnancy or breastfeeding, laboratory, and other requested information.
· Confirm that you are physically located in the state you report when clinical services are provided.
· Ask questions when you do not understand a recommendation and complete requested follow-up, monitoring, laboratory work, identity verification, or in-person care.
· Review and follow instructions from Healthcare Providers and Pharmacies, use medications only as prescribed, and never share prescription medication.
· Use a private device and secure credentials when reasonably possible and promptly report suspected unauthorized account access.
· Seek emergency or in-person care when directed or reasonably necessary.
10. Prescription Decisions and Medication Use
Accessing the Sites, submitting a questionnaire, paying a fee, or enrolling in a treatment plan does not guarantee that a prescription will be issued or continued. Prescription medication is available only when an appropriately licensed Healthcare Provider evaluates you, establishes any provider-patient relationship required by law, determines that treatment is medically appropriate, and issues a valid prescription.
Healthcare Providers retain sole authority to decline, modify, discontinue, or condition treatment; change dosage; require laboratory or diagnostic testing; require follow-up; or refer you to in-person or emergency care. You must promptly report material changes in your health, medications, or symptoms and review all labeling and medication guides supplied with medication.
11. Compounded Medications
Some treatment options may involve compounded medications. Compounded medications are not FDA-approved, and the U.S. Food and Drug Administration does not review them for safety, effectiveness, or quality before marketing in the same manner as FDA-approved drugs.
A Healthcare Provider may prescribe a compounded medication only when the provider independently determines that it is appropriate and lawful. A compounded medication is not an FDA-approved generic equivalent merely because it contains the same or a similar active ingredient as an FDA-approved product. Formulations, ingredients, dosage forms, concentrations, appearance, packaging, sourcing, pharmacies, and availability may change. Individual results vary, and no particular clinical, weight-loss, sexual-wellness, strength, energy, anti-aging, or other outcome is guaranteed.
12. Pharmacy Services; Fulfillment; Shipping
If a Healthcare Provider issues a prescription, you may have the option to use an independent Pharmacy participating in the network made available through the Services. By selecting fulfillment through the Services, you authorize transmission of information reasonably necessary for prescription processing and fulfillment, subject to applicable privacy law and notices.
Pharmacies are independent entities. Recidol does not control a Pharmacy’s dispensing decisions, compounding practices, inventory, legal obligations, packaging, or delivery operations. A prescription does not guarantee fulfillment, and a Pharmacy may decline or be unable to fill it for legal, clinical, inventory, licensing, safety, supply-chain, or other reasons.
Shipping and delivery dates are estimates, not guarantees. You are responsible for an accurate address, prompt retrieval, compliance with storage instructions, and protection of medications from children, pets, theft, heat, cold, or other conditions that may affect safety or integrity. Medication packaging may vary by product and Pharmacy and may not be child-resistant. You are responsible for storing all medication securely and out of the reach of children and for following all label and Pharmacy instructions.
13. Privacy; Medical Records; Electronic Communications
Our collection, use, disclosure, and retention of personal information in our own capacity are described in the Provn Privacy Policy. Clinical records and protected health information maintained by Healthcare Providers are subject to the applicable provider Notice of Privacy Practices and health-privacy law. Recidol and Healthcare Providers may have different legal roles and obligations with respect to information.
Information submitted through the platform, questionnaires, messages, photographs, uploaded documents, and other care communications may become part of your medical record. Requests for medical records should be directed to the applicable Healthcare Provider through the patient portal or the contact method provided in the provider’s Notice of Privacy Practices.
Ordinary email, text messaging, voicemail, and telephone networks may be less secure than a patient portal. Messages may appear on a device, lock screen, shared account, telephone bill, or voicemail system accessible to another person. Provn will use reasonable efforts to limit sensitive information in ordinary messages, but no electronic method can be guaranteed completely secure. You may request another available communication channel, although not every channel supports every Service.
Where Recidol handles protected health information on behalf of a covered professional entity as a business associate, its handling is governed by applicable law and the relevant written agreement. Nothing in these Terms expands Recidol’s permitted use of protected health information beyond applicable law and privacy documentation.
Subject to applicable law, Recidol may maintain, archive, delete, or destroy platform communications and materials under its retention policies. Healthcare Providers remain independently responsible for medical-record retention, access, and continuity-of-care obligations applicable to them.
14. Registration, Accounts, and Security
Certain Services require an account. You must provide accurate registration information and maintain the confidentiality of your username, password, and other credentials. You may not transfer or share credentials, create or maintain more than one account unless expressly authorized by Provn, create accounts to circumvent eligibility or other restrictions, use another person’s account without authorization, or obtain medication or clinical services for another person. Promptly notify [email protected] if you believe your account or credentials have been compromised.
If an application is made available, use it only on supported and reasonably secure operating systems. Modified, rooted, or jailbroken devices may undermine security controls and may be blocked or unsupported.
15. Electronic Records and General Communications
By using the Services, you may receive disclosures, notices, receipts, account notifications, care-process communications, order information, security communications, and other records electronically through the Sites, email, text message, telephone, or other electronic channels. Where applicable law requires consent beyond the consent provided under these Terms, that additional consent will be requested. You are responsible for maintaining current contact information and reasonably monitoring communications sent to you regarding your account, orders, prescriptions, care, safety, and other Services. To the maximum extent permitted by law, Recidol is not responsible for harm caused solely by your failure to review a communication reasonably delivered to the contact information you provided or by your failure to follow instructions from a Healthcare Provider or Pharmacy. Nothing in this paragraph limits any independent professional duty or liability that cannot lawfully be limited.
Electronic communications may be delayed, blocked, filtered, intercepted, or accessed by persons with access to your device, account, carrier records, or network. Message, data, internet, or carrier charges may apply. Delivery is not guaranteed.
16. Service Communications and Marketing Communications
16.1. Service Communications
By providing contact information and requesting information, care, products, an account, or support, you authorize non-marketing communications reasonably necessary to respond to your request, provide care, complete an existing transaction, manage your account, or protect safety and security. These communications may include identity, age, location, account, fraud, and security verification; assistance you specifically request with registration or a questionnaire; clinician and care-team messages; eligibility and appointment coordination; laboratory and safety instructions; prescription, refill, pharmacy, shipping, billing, payment, refund, dispute, technical-support, and legally required communications; and voluntary customer-service or care-satisfaction surveys.
A communication is not treated as a Service Communication merely because it mentions a questionnaire, order, shipping, eligibility, or satisfaction. If a reasonable purpose is to encourage a new purchase, upgrade, renewal, or additional paid service, Provn will treat the communication as marketing and may contact you only as permitted by applicable law and these Terms.
16.2. Incomplete or Abandoned Questionnaires
Information entered into an incomplete questionnaire may be retained as described in the Privacy Policy. Assistance that you specifically request may be treated as service-related. Outreach intended to encourage you to finish an incomplete or abandoned questionnaire or consultation, complete an order, renew, upgrade, or purchase another product is a Marketing Communication and may be made as permitted by applicable law and Section 16.3.
16.3. Consent to Marketing Calls and Texts, Including Questionnaire Follow-Up
To the extent permitted by applicable law, by providing your telephone number (whether a landline, cellular, VoIP, or any other number) in connection with the Sites or Services, you expressly consent to receive marketing telephone calls from or on behalf of Recidol LLC d/b/a Provn at the number you provide. These calls may concern Provn products or services, including follow-up regarding your expressed interest, an incomplete or abandoned questionnaire or consultation, an order you started or considered, a renewal, an upgrade, or another product or service. Calls may be initiated using an automatic telephone dialing system, another automated dialing system, or other automated technology and may use a prerecorded, artificial, synthetic, cloned, or AI-generated voice, interactive or soundboard technology, or prerecorded or ringless voicemail.
By providing your mobile telephone number, you expressly consent to receive recurring marketing SMS or MMS messages from or on behalf of Provn at that number, including follow-up regarding your expressed interest, an incomplete or abandoned questionnaire or consultation, an order you started or considered, a renewal, an upgrade, or another Provn product or service. Messages may be sent using an automatic telephone dialing system or other automated technology. Message frequency varies. Message and data rates may apply. You understand that consent to marketing calls or texts is not a condition of purchasing any product or service, submitting or completing a questionnaire, requesting information, receiving healthcare, or obtaining support. Your electronic acceptance of these Terms constitutes your electronic signature to this authorization.
16.4. Communications Technology and AI Transparency
Communications may be initiated, delivered, supported, selected, dialed, processed, or analyzed using live agents; manual or automated systems; automatic telephone dialing or messaging systems; prerecorded, artificial, synthetic, cloned, or AI-generated voice technology; interactive or soundboard technology; voicemail; or other communications tools, in each case as permitted by applicable law. When an artificial or AI-generated voice is used, the automated or AI-assisted nature of the interaction will be identified when required by law or Provn policy. An AI or marketing representative will not be represented as a clinician.
16.5. Monitoring, Recording, and Transcription
Calls, messages, and other communications may be monitored, recorded, transcribed, analyzed, or otherwise processed for quality assurance, training, support, safety, security, dispute resolution, compliance, recordkeeping, and legitimate clinical-support or business purposes, as permitted by law. Provn will provide notice and obtain any affirmative permission required by applicable law or Provn policy. If recording or transcription cannot lawfully continue after an objection, Provn may stop the capture, offer another reasonably available channel, or end the call.
16.6. Telephone Number Ownership and Reassignment
You represent that you are at least eighteen (18) years old and are the subscriber, customary user, or otherwise authorized user of each telephone number you provide and that you are authorized to provide any consent associated with that number. Promptly notify [email protected] if you relinquish, transfer, port, disconnect, or discontinue a number or cease to be its customary user. Any authorization does not transfer to a new subscriber or customary user.
16.7. Revocation, Opt-Out, and Do-Not-Call Requests
You may revoke communication consent by any reasonable method that clearly expresses your desire not to receive further communications, including telling the caller, replying STOP to a marketing text, using an unsubscribe link where available, leaving a clear revocation message through a Provn contact channel, or emailing [email protected]. Provn will not require one exclusive revocation method. A valid revocation or do-not-call request controls over a prior authorization and will be honored within the period required by law. Provn may send one non-marketing confirmation of revocation where permitted.
Revoking marketing permission does not necessarily stop communications reasonably necessary for an existing account, care relationship, prescription, order, payment, safety matter, support request, or legal obligation, to the extent permitted by law. Those communications will not contain a sales pitch.
16.8. Vendors, Compliance Controls, and Records
Provn may use vendors, contractors, and technology providers to support communications. We may maintain records relating to communications, consent, preference selections, scripts, recordings or transcripts, opt-out and do-not-call requests, complaints, and delivery or call events as reasonably necessary for operations, compliance, security, dispute resolution, and the purposes described in the Privacy Policy. We maintain controls designed to honor applicable identity, consent, calling-hour, frequency, suppression, reassigned-number, caller-identification, and other communications requirements.
16.9. Consent Scope and Prospective Effect
Consent under Section 16.3 applies only to the telephone number you provide and becomes effective when you provide that number and electronically accept these Terms. A later update to these Terms does not retroactively create, expand, or renew consent for communications made before the updated Terms became effective or otherwise alter consent where applicable law requires renewed authorization.
17. Fees, Payment, and Authorization
You agree to pay the prices, fees, taxes, shipping charges, and other amounts disclosed before completing a transaction. By submitting payment information, you represent that you are authorized to use the payment method and authorize Recidol and its payment processors to charge amounts disclosed for your purchase or plan.
Charges may include platform and administrative services, Healthcare Provider services, prescription medication, Pharmacy services, shipping, laboratory or diagnostic services where expressly included, and other disclosed services. Recidol may collect amounts on behalf of Healthcare Providers, Pharmacies, or other service providers where legally permitted. Services not expressly included may result in separate charges.
If payment is declined or cannot be processed, we may request another payment method and may pause future non-emergency Services, renewals, or fulfillment to the extent permitted by law.
18. Treatment Plans, Multi-Month Pricing, and Automatic Renewal
Certain Services are offered as recurring treatment plans or subscriptions. The checkout flow for your specific plan will disclose the material economic terms, including the total amount charged at checkout, renewal amount and frequency, treatment or supply period, and cancellation method. Transaction-specific disclosures are part of these Terms and control if they conflict with a generalized pricing statement elsewhere on the Sites.
For 3-month, 6-month, and 12-month plans, the full price for the selected term is charged in advance at checkout. A price displayed on a per-month basis for a multi-month plan is a unitized monthly equivalent and does not mean the plan is billed monthly. Unless canceled before the applicable renewal or processing cutoff, a 3-month plan renews for another 3-month term, a 6-month plan renews for another 6-month term, and a 12-month plan renews for another 12-month term, with the full renewal price charged in advance. Monthly plans, if offered, are billed in advance for each monthly renewal period unless checkout expressly states otherwise.
By enrolling in a recurring plan, you authorize Recidol and its payment processors to charge your payment method automatically at the selected renewal interval until cancellation or termination. Prices may change for future renewal terms. We will provide any renewal, automatic-renewal, or price-change notice required by law. Cancellation applies prospectively to future terms and does not, by itself, reverse or refund charges already paid for the then-current prepaid term.
Clinical approval remains required for each prescription and refill. Payment, prepayment, subscription status, or renewal does not obligate a Healthcare Provider to prescribe or continue treatment.
19. Cancellation; Orders in Process; Refunds and Returns
You may cancel an eligible recurring plan through the method made available in your account or by contacting [email protected]. Cancellation stops the next automatic renewal when received before the applicable renewal or processing cutoff. For a prepaid multi-month plan, cancellation ordinarily means the plan will not renew for another term; it does not automatically terminate or refund the prepaid current term. Refunds, credits, or adjustments for an unfulfilled portion are governed by the Return Policy and applicable law.
Cancellation does not necessarily cancel an order already submitted for clinical review, transmitted to a Pharmacy, compounded, dispensed, shipped, or otherwise entered fulfillment. Because prescription products are prescribed for an individual patient and subject to pharmacy and safety restrictions, dispensed prescription medication generally cannot be returned for resale or reuse. Nothing in these Terms limits a non-waivable refund, replacement, cancellation, or consumer right.
20. Insurance; HSA/FSA; Medicare and Medicaid
Unless expressly stated otherwise, Services are offered on a direct-pay basis and are not health insurance. Recidol does not guarantee reimbursement by private insurance, an employer plan, a health savings account, a flexible spending account, Medicare, Medicaid, or another governmental program. Statements that an item may be HSA/FSA eligible do not guarantee reimbursement or tax treatment.
Except where expressly disclosed otherwise for a particular service, Recidol does not submit claims to Medicare, Medicaid, or other government healthcare programs for products or services purchased through the Sites. Healthcare Providers, Pharmacies, laboratories, or other parties may have separate billing practices for services outside the Provn transaction.
21. Testosterone Health Program
21.1. Additional Program Terms
If the Provn platform makes a testosterone or testosterone-replacement program available (the “Testosterone Program”), this Section applies in addition to the other provisions of these Terms. The Testosterone Program facilitates access to evaluation and, when clinically appropriate, treatment by licensed Healthcare Providers. Participation does not guarantee a diagnosis, prescription, refill, dosage, formulation, or continued treatment.
21.2. Controlled-Substance and Prescribing Requirements
Testosterone is a controlled substance under federal law. Any prescription, refill, dispensing, or continued treatment is subject to the treating Healthcare Provider’s clinical judgment and all federal and state controlled-substance, telehealth, prescribing, pharmacy, identity-verification, and patient-location requirements then in effect. A Healthcare Provider may require an in-person evaluation or other steps whenever clinically appropriate or legally required.
21.3. Laboratory Testing, Monitoring, and Follow-Up
A Healthcare Provider may require laboratory testing, medical history, vital signs, identity verification, follow-up visits, or other monitoring before initiating or continuing treatment. Failure to complete required monitoring may result in delay, suspension, modification, or discontinuation of treatment.
21.4. Clinical Risks and Patient Responsibility
Testosterone therapy may involve material risks, contraindications, side effects, and monitoring requirements. Your Healthcare Provider is responsible for discussing clinically relevant risks and alternatives. You agree to use medication only as prescribed, not share or transfer it, and promptly report significant side effects, changes in health, or other requested information.
21.5. Refills, Substitutions, and Availability
Refills are not automatic and remain subject to clinical approval, law, required monitoring, payment, and Pharmacy availability. Medication formulation, manufacturer, Pharmacy, packaging, supply, price, and availability may change. Neither Recidol nor any Healthcare Provider guarantees uninterrupted availability of the Testosterone Program or any medication, dosage, formulation, Pharmacy, or protocol.
22. Site Content Is Not Medical Advice
Articles, FAQs, product descriptions, advertisements, illustrations, videos, wellness information, and other general content available through the Sites (“Content”) are for informational and educational purposes only. Except for individualized communications from a Healthcare Provider acting within a provider-patient relationship, Content is not medical advice and should not be used to diagnose or treat a condition or replace qualified professional advice.
23. No Guarantee of Results or Continued Availability
Healthcare outcomes vary. Neither Recidol nor, except to the extent required by law, any Healthcare Provider or Pharmacy guarantees eligibility for treatment, issuance or continuation of a prescription, absence of side effects, a specific therapeutic outcome, weight change, sexual-performance outcome, wellness result, time to effect, or continued availability of any provider, pharmacy, medication, formulation, program, or Service. Testimonials, ratings, reviews, examples, and descriptions of individual experiences do not guarantee similar results.
24. Access Rights and Prohibited Uses
Subject to compliance with these Terms, Recidol grants you a personal, limited, revocable, nonexclusive, nontransferable right to access and use the Sites in the United States solely for lawful personal, noncommercial purposes.
You may not, and may not attempt to:
· impersonate another person or misrepresent identity, location, age, eligibility, medical information, or authority;
· obtain medication, prescriptions, or clinical services for another person or permit another person to use your account for that purpose;
· use the Sites in violation of law, these Terms, or another person’s rights;
· interfere with, disrupt, overload, damage, or impair the Sites, systems, networks, or security controls;
· access accounts, systems, data, servers, or networks without authorization;
· introduce malware, malicious code, automated attacks, or harmful technology;
· probe, scan, test, or circumvent vulnerabilities, authentication, access controls, rate limits, or geographic restrictions without authorization;
· reverse engineer, decompile, disassemble, or attempt to derive source code except where prohibited by law;
· scrape, crawl, harvest, index, copy, download, or collect data or Content through automated means except as expressly authorized;
· use the Sites, Content, or data to build, train, benchmark, improve, or commercialize a competing product, service, model, or dataset without written authorization;
· sell, sublicense, rent, lease, distribute, or commercially exploit access to the Sites;
· infringe intellectual-property, privacy, publicity, contractual, or other rights; remove legal or proprietary notices; engage in fraud, harassment, abuse, or conduct threatening safety; or assist another person in prohibited conduct.
25. Ownership of the Sites and Content
As between you and Recidol, Recidol and its licensors own all right, title, and interest in the Sites and their non-user-generated content, software, designs, text, graphics, interfaces, organization, functionality, and other proprietary materials, together with associated intellectual-property rights. No ownership right is transferred by your use of the Sites.
Except as expressly permitted by these Terms or law, you may not reproduce, modify, distribute, transmit, display, perform, publish, create derivative works from, sell, license, or commercially exploit Site Content without prior written permission. Feedback, suggestions, ideas, or comments you voluntarily provide may be used by Recidol without restriction or compensation, subject to applicable privacy law.
26. Trademarks
PROVN, PROVNRX, associated logos, product names, graphics, and other brand identifiers may be trademarks or service marks of Recidol or their respective owners. Nothing in these Terms grants permission to use a mark except as expressly authorized in writing. Third-party marks belong to their respective owners, and reference to them does not necessarily imply affiliation, sponsorship, or endorsement.
27. Third-Party Services and Links
The Sites may integrate with or link to third-party websites, providers, pharmacies, laboratories, payment processors, identity-verification vendors, shipping carriers, communications providers, analytics services, or other parties (“Third-Party Services”). Third-Party Services may be governed by separate terms and privacy policies. Recidol does not control independent Third-Party Services and is not responsible for their availability, content, professional decisions, acts, omissions, products, or services except to the extent liability cannot legally be excluded. You may arrive at the Sites through a website, advertisement, referral source, publisher, affiliate, partner, or other third party, including a site operated or controlled by an affiliate of Recidol. Unless expressly stated otherwise, your access to and use of the Provn Sites and Services remain governed by these Terms and your agreement concerning the Provn platform is with Recidol LLC, not the referring third party.
28. Modification or Discontinuation of the Sites and Services
Subject to applicable law and existing obligations, Recidol may modify, suspend, replace, or discontinue any portion of the Sites or non-clinical Services. Healthcare Providers and Pharmacies may independently modify or discontinue clinical or pharmacy services. We will provide notice where required by law.
29. Suspension and Termination
You may stop using the Sites at any time. Recidol may suspend or terminate access when reasonably necessary, including for violation of these Terms; suspected fraud, misuse, or security risk; nonpayment; legal or regulatory requirements; safety concerns; or discontinuation of a Service.
Termination of platform access does not eliminate independent legal, ethical, record-retention, or continuity-of-care obligations owed by Healthcare Providers. Provisions that by their nature should survive termination survive, including payment obligations, intellectual-property provisions, warranty disclaimers, limitation of liability, indemnification, dispute resolution, and general contractual provisions.
30. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITES AND RECIDOL’S NON-CLINICAL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. RECIDOL AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AVAILABILITY, ACCURACY, SECURITY, RELIABILITY, AND SYSTEM INTEGRATION.
RECIDOL DOES NOT WARRANT THAT THE SITES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, FREE FROM MALWARE OR INTERFERENCE, OR THAT ANY PARTICULAR PROVIDER, PHARMACY, PRODUCT, MEDICATION, FORMULATION, OR SERVICE WILL REMAIN AVAILABLE. NOTHING IN THIS SECTION DISCLAIMS A WARRANTY OR PROFESSIONAL OBLIGATION THAT CANNOT LAWFULLY BE DISCLAIMED. CLINICAL CARE REMAINS SUBJECT TO THE PROFESSIONAL DUTIES AND STANDARD OF CARE APPLICABLE TO THE INDEPENDENT HEALTHCARE PROVIDER.
31. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RECIDOL AND ITS AFFILIATES, LICENSORS, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR USE, ARISING OUT OF OR RELATING TO THE SITES, RECIDOL’S NON-CLINICAL SERVICES, OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECIDOL’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITES, RECIDOL’S NON-CLINICAL SERVICES, OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID THROUGH THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
THE FOREGOING LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. NOTHING IN THESE TERMS LIMITS OR ELIMINATES LIABILITY INDEPENDENTLY OWED BY A HEALTHCARE PROVIDER OR PHARMACY UNDER NON-WAIVABLE PROFESSIONAL, MALPRACTICE, PRODUCT-LIABILITY, PHARMACY, OR OTHER LAW.
32. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Recidol and its affiliates, licensors, officers, directors, members, managers, employees, contractors, and agents from third-party claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys’ fees arising out of your material breach of these Terms; unlawful or unauthorized use of the Sites; information you knowingly provide that is fraudulent or materially false; infringement or violation of a third party’s rights; or intentional misconduct. This obligation does not require you to indemnify any person for that person’s own negligence, professional malpractice, willful misconduct, or liability that cannot lawfully be shifted.
33. Informal Dispute Resolution
Before initiating arbitration concerning a dispute between you and Recidol, the complaining party must provide written notice stating the party’s name and contact information, the nature and factual basis of the dispute, and the relief requested. Notices to Recidol must be sent to Recidol LLC, Attn: Legal / Dispute Notice, 1718 Capitol Ave, Cheyenne, WY 82001, and to [email protected] with the subject line “Legal Dispute Notice.” The parties will attempt in good faith to resolve the dispute for at least thirty (30) days after receipt of a complete notice, except where action is reasonably necessary to preserve a claim or seek emergency relief.
34. Binding Individual Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Except for disputes excluded below and to the extent enforceable under applicable law, you and Recidol agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Sites, Recidol’s Services, your account, a transaction, electronic or telephone communications, or the relationship between you and Recidol will be resolved through binding individual arbitration rather than in court.
This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq. Arbitration will be administered by the American Arbitration Association (“AAA”) under the AAA Consumer Arbitration Rules then in effect, except to the extent those rules conflict with these Terms. The arbitrator may award individual relief available in court, subject to law and enforceable contractual limitations. Unless the parties agree otherwise or applicable rules require another procedure, arbitration may be conducted remotely, by telephone, through written submissions, or at a reasonably convenient location. Recidol will pay arbitration fees to the extent required by AAA rules or applicable law.
35. Exceptions to Arbitration
Either party may bring an individual action in a court that qualifies as small claims court; seek temporary or preliminary injunctive relief when reasonably necessary to protect intellectual property, confidential information, account or system security, or preserve the status quo pending arbitration; or pursue a remedy before a governmental or regulatory agency where law permits. Nothing requires arbitration of a claim where applicable law makes a predispute arbitration agreement unenforceable or provides a non-waivable right to elect court proceedings.
36. Class, Collective, Representative, and Jury Trial Waivers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND RECIDOL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A PURPORTED CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. UNLESS BOTH PARTIES AGREE OTHERWISE, AN ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MULTIPLE INDIVIDUALS OR PRESIDE OVER A CLASS OR REPRESENTATIVE PROCEEDING.
TO THE EXTENT A DISPUTE IS PERMITTED TO PROCEED IN COURT, YOU AND RECIDOL EACH WAIVE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE RIGHT TO A TRIAL BY JURY. If a class or representative waiver is unenforceable as to a particular claim or relief and law requires that matter to proceed on a class or representative basis, that matter will be decided by a court, not an arbitrator, unless law permits otherwise.
37. Right to Opt Out of Arbitration
You may opt out of Sections 34 through 36 by sending written notice within thirty (30) days after the date you first accept the version of these Terms containing this arbitration agreement. The notice must include your full name, the email address associated with your Provn account, a clear statement that you wish to opt out, and a signature or other reasonably verifiable indication that the request came from you.
Email the notice to [email protected] with the subject line “Arbitration Opt-Out” or mail it to Recidol LLC, Attn: Arbitration Opt-Out, 1718 Capitol Ave, Cheyenne, WY 82001. Opting out does not affect your ability to use otherwise available Services.
38. Governing Law and Venue
These Terms and disputes between you and Recidol are governed by the Federal Arbitration Act where applicable and otherwise by the laws of the State of Wyoming, without regard to conflict-of-law principles. This choice of law does not deprive you of non-waivable consumer protections provided by the law of your state of residence.
For disputes not subject to arbitration and not properly brought in small claims court, you and Recidol consent to the personal jurisdiction of state and federal courts located in or serving Laramie County, Wyoming, except where applicable law requires another venue.
39. Severability
If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and, where permitted, modified to the minimum extent necessary to make it enforceable while preserving its intent. Remaining provisions remain in full force, except where a specific provision states a different consequence.
40. No Waiver
No failure or delay by Recidol in exercising a right or enforcing a provision waives that right or provision. A waiver is effective only if in writing by an authorized representative and applies only to the specific circumstance for which it is given.
41. Assignment
You may not assign or transfer these Terms or your rights or obligations without Recidol’s prior written consent. Recidol may assign or transfer these Terms, in whole or part, in connection with a merger, reorganization, financing, sale of equity or assets, change of control, or transfer of the Provn business, subject to applicable law. Healthcare Providers and Pharmacies remain responsible for their own professional and contractual obligations.
42. Force Majeure
To the extent permitted by law, Recidol is not liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, severe weather, epidemics, war, terrorism, civil unrest, governmental action, labor disruption, utility or internet outage, cyberattack, carrier failure, supplier or pharmacy shortage, transportation interruption, or third-party infrastructure failure. This does not excuse payment obligations already due or legal obligations that cannot be waived.
43. Digital Millennium Copyright Act
If you believe material available through the Sites infringes a copyright you own or control, submit a notice under the Digital Millennium Copyright Act, 17 U.S.C. § 512, to Recidol LLC, Attn: Copyright Agent, 1718 Capitol Ave, Cheyenne, WY 82001, or [email protected] with the subject line “DMCA Notice.” The notice must include the information required by law, including identification of the work and allegedly infringing material, contact information, required good-faith and accuracy statements, and a physical or electronic signature. A counter-notification may be submitted as permitted by 17 U.S.C. § 512(g). Recidol may terminate accounts of repeat infringers where appropriate.
44. Electronic Contracting and Signatures
Electronic records, disclosures, notices, checkboxes, click-through acceptances, and electronic signatures may be used in connection with the Sites and Services and satisfy a requirement that a communication or agreement be in writing, to the extent permitted by law. You may retain a copy of these Terms electronically or print them for your records.
45. Entire Agreement; Order of Precedence
These Terms, transaction-specific checkout disclosures, and policies expressly incorporated by reference constitute the agreement between you and Recidol concerning the subject matter they address and supersede prior or contemporaneous understandings concerning that subject matter.
If there is a direct conflict: (a) transaction-specific checkout disclosures control the economic terms of that transaction; (b) an applicable telehealth consent or provider Notice of Privacy Practices controls the clinical or provider-privacy matter it specifically governs; (c) Sections 15 and 16 control communications between you and Provn; (d) SMS Terms & Conditions control program-specific SMS mechanics; and (e) the Return Policy controls eligible refunds and returns. Nothing in this order of precedence overrides non-waivable law.
46. Changes to These Terms; Versioning and Prospective Effect
We may update these Terms from time to time. Each published version will display an effective date or last-updated date and a version identifier. We may archive prior versions for a commercially reasonable period and any longer period required by law or reasonably necessary to establish the terms accepted by a user.
Where required by law, we will provide additional notice or obtain renewed acceptance before a material change becomes effective. Changes do not retroactively create consent, expand telephone or text permission, authorize recording or transcription, or alter accrued dispute rights where applicable law does not permit retroactive effect. Continued use after the effective date of revised Terms constitutes acceptance only to the extent permitted by law and only for matters where continued-use assent is legally sufficient.
47. Notices and Contact Information
Recidol LLC
1718 Capitol Ave
Cheyenne, WY 82001
Website: https://provnrx.com
Support and communications preferences: [email protected]
Notices concerning clinical care should be directed through the patient portal or the method specified by the applicable Healthcare Provider. Do not use ordinary support channels for emergencies.
