Members acknowledge that all plans are subject to product availability, supply conditions, and external factors beyond our control, including those affecting our network of providers and fulfillment partners. In the event that a member’s prescribed program becomes unavailable, our network of licensed clinicians may suggest appropriate alternative options. Members may choose to accept an alternative or request a refund under the following conditions:

Refunds for Unavailable Products:

• If our fulfillment network is unable to complete a treatment plan due to inventory limitations, regulatory requirements, or other circumstances outside our control, members qualify for a prorated refund. The refund amount will be determined by the unfulfilled portion of the prepaid plan’s listed monthly rate, minus only the cost of any services or products already delivered.

Switching to an Alternative Option:

• Members whose preferred option is no longer available may switch to another available program option at no extra charge for the remainder of their plan.

Refunds are processed within 30 days of an approved request.

Customer Notifications:

• Members consent to receiving communications about plan updates or alternative options via email and are expected to respond in a timely manner to prevent any interruptions to their program.

By completing a purchase, the member confirms their understanding and acceptance of these terms.

Contact Us

For questions regarding these policies, please reach out to us at:

Recidol LLC
1718 Capitol Ave
Cheyenne WY 82001

support@provnrx.com