Privacy Policy

Your Information. Your Rights. Our Responsibilities.

1. Introduction

“Provn” is a brand operated by North Beach 86, LLC, a limited liability company (“Company”, “we”, “our”, or “us”).

Provn is a platform operated by North Beach 86, LLC that facilitates access to licensed healthcare providers.

North Beach 86, LLC does not provide medical services directly. Medical services are provided by independent, licensed healthcare providers.

Any prescription products are provided only after evaluation by a licensed healthcare provider and the establishment of a valid provider-patient relationship, in accordance with applicable laws.

This notice describes how medical and personal information about you may be used and disclosed by North Beach 86, LLC (d/b/a Provn) and how you can access this information. Please review it carefully.

2. Your Rights

You have the right to:

  • Get a copy of your paper or electronic medical record

  • Correct your paper or electronic medical record

  • Request confidential communication

  • Ask us to limit the information we share

  • Get a list of those with whom we’ve shared your information

  • Get a copy of this privacy notice

  • Choose someone to act for you

  • File a complaint if you believe your privacy rights have been violated

3. Your Choices

You have choices in how we use and share your information when we:

  • Tell family and friends about your condition

  • Provide mental health-related communications

  • Market our services

  • Conduct outreach or communications

4. How We Use and Share Your Information

We may use and share your information in the following ways:

Facilitate Care

We use your information to enable coordination and communication with licensed healthcare providers.

Operate Our Platform

We use your information to maintain, improve, and operate the Provn platform.

Process Payments

We use your information in connection with billing and payment processing.

All charges are processed by North Beach 86, LLC.

Communicate With You

We may contact you regarding your account, services, or updates.

Legal Compliance

We may use or disclose your information as required by law.

5. Your Choices (Detailed)

For certain health information, you can tell us your preferences about what we share.

You may request that we:

  • Share information with family or others involved in your care

  • Share information in a disaster relief situation

If you are unable to communicate your preferences, we may share information if it is in your best interest or necessary to prevent serious harm.

We will never share your information without your written permission for:

  • Marketing unrelated to our services

  • Sale of your personal information

  • Most sharing of psychotherapy notes

6. Your Rights (Detailed)

Access Your Records

You may request a copy of your medical record. We will provide it within the legally required timeframe.

Request Corrections

You may request corrections to your health information. We may deny requests but will provide a written explanation.

Request Confidential Communications

You may request that we contact you in a specific way.

Request Limits

You may request limits on how we use or share your information.

Accounting of Disclosures

You may request a record of certain disclosures of your information.

Get a Copy of This Notice

You may request a paper copy at any time.

Choose a Representative

Authorized individuals may act on your behalf.

File a Complaint

You may file a complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate.

7. Our Uses and Disclosures (Detailed)

We typically use or share your information in the following ways:

Facilitating Provider Services

We may share your information with licensed healthcare providers to enable care delivery.

Platform Operations

We may use your information to operate and improve the platform.

Payment Processing

We may use your information to process payments and transactions.

Additional Uses May Include:

  • Public health and safety purposes

  • Research (where permitted by law)

  • Legal compliance

  • Law enforcement requests

  • Legal proceedings

8. Our Responsibilities

We are required by law to:

  • Maintain the privacy and security of your protected health information

  • Notify you of any data breach

  • Follow the practices described in this notice

We will not use or share your information beyond what is described here unless you give us permission.

9. SMS Privacy

SMS messages are sent by North Beach 86, LLC (d/b/a Provn).

  • We do not sell, rent, or share your phone number or SMS consent data for marketing purposes

  • Your data is used only to deliver messages you agreed to receive

  • Message data is stored securely

Messages may include health-related information. Do not use SMS for emergencies.

For more details, please review our SMS Terms.

10. Privacy Information for California Residents (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA).

Categories of Information We Collect:

  • Identifiers and contact information

  • Transactional data

  • Financial information (processed by payment processors)

  • Device and usage data

  • Health-related information

We May Share Information With:

  • Service providers

  • Affiliates

  • Healthcare providers

  • Payment processors

  • Legal authorities

We Use Information To:

  • Provide services

  • Improve the platform

  • Communicate with users

  • Comply with legal obligations

You may opt out of certain uses of your data, including targeted advertising.

We do not knowingly sell or share personal data of individuals under 16.

11. Data Retention

We retain personal information only as long as necessary for business, legal, and compliance purposes.

12. Changes to This Notice

We may update this Privacy Policy at any time. Updates will be posted with a revised effective date.

13. Contact Information

North Beach 86, LLC